ZZMed LLC (“ZZMed,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit zzmed.com and interact with our services.

By using this website, you agree to the terms outlined below. If you do not agree, you should discontinue use of the website and services.

1. Nature of Our Platform

ZZMed operates as a health and wellness platform that facilitates connections between users and licensed medical providers.

• The website functions primarily as a lead generation and intake platform
• Medical services are delivered via telehealth by licensed clinicians, either directly affiliated with ZZMed or through partner medical groups
• ZZMed does not replace your primary care provider

Certain information is required to provide services. If you choose not to provide required information, you may not be able to access certain features or services.

2. Information We Collect

A. Information You Provide

• Name
• Email address
• Phone number
• Address
• Date of birth
• Health history, symptoms, medications, and treatment goals
• Communications, inquiries, or support requests

Information submitted through medical intake forms may be considered Protected Health Information (PHI).

B. Automatically Collected Information

• IP address
• Device and browser type
• Usage behavior and site interactions
• General location data (city/state level)

C. Tracking and Marketing Data

We use third-party tools including:

• Meta (Facebook/Instagram) Pixel
• Google Analytics and Google Ads
• TikTok Pixel
• Heatmapping and analytics tools

These technologies may collect information about your activity across websites and over time.

D. Information From Third Parties

We may receive information from:

• Advertising and analytics partners
• Healthcare providers and partners
• Technology platforms and integrations

3. Accuracy of Information

You are responsible for ensuring that all information you provide is accurate, complete, and current.

4. How We Use Your Information

We process your information based on legitimate business interests, your consent, and legal obligations.

We use your information to:

• Connect you with licensed medical providers
• Facilitate intake, onboarding, and eligibility
• Communicate regarding services and appointments
• Send administrative and transactional messages
• Deliver marketing communications (if you opt in)
• Improve performance, analytics, and user experience
• Prevent fraud, misuse, or security issues
• Comply with legal and regulatory requirements

We may combine information collected from different sources to improve our services and operations.

5. HIPAA and Protected Health Information

ZZMed works with HIPAA-compliant platforms, tools, and healthcare partners where Protected Health Information is involved.

When you engage in medical services:

• Your information may be handled as Protected Health Information
• PHI is shared only with authorized providers and healthcare entities for treatment, payment, and healthcare operations
• Appropriate safeguards are implemented

Important distinction: Information collected through general website usage, marketing tools, or advertising platforms may not be considered PHI.

6. How We Share Information

We may share your information in the following circumstances:

A. Healthcare Providers and Partners

To facilitate care, treatment, and coordination

B. Service Providers

Including:

• Jotform (HIPAA-compliant forms)
• Klaviyo (email and SMS communications provided on our behalf)
• RingCentral
• Analytics and advertising platforms
• Hosting and infrastructure providers

C. Advertising and Marketing Partners

We may share limited information (such as email address or device identifiers) with advertising platforms to:

• Deliver more relevant ads
• Measure campaign effectiveness

This information may be matched in de-identified form to advertising identifiers.

D. Business Transfers

Your information may be transferred in connection with a merger, sale, financing, or acquisition.

E. Legal and Safety

We may disclose information to:

• Comply with legal obligations
• Respond to lawful requests
• Protect users and business operations
• Investigate fraud or misuse

We do not sell your personal or medical information.

F. SMS Consent and Mobile Information

When you voluntarily provide your mobile phone number and consent to receive text messages, ZZMed may use your number to send appointment reminders, service updates, account notifications, customer support communications, and promotional messages where permitted and consented to.

Mobile phone information collected for SMS communications is used solely for the purposes described in this Privacy Policy.

No mobile opt-in information, SMS consent records, or phone numbers collected for SMS communications will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS consent is specific to ZZMed and is not shared with, transferred to, or used by third parties or affiliates for their own marketing purposes.

7. Communications, SMS Messaging, and Marketing

By submitting your information through our website, forms, or services and providing any required consent, you may choose to receive communications from ZZMed, including:

• Email communications
• SMS/text messages
• Appointment reminders
• Account notifications
• Customer support communications
• Service updates
• Marketing and promotional messages, where consent has been provided

When you opt in to receive SMS messages from ZZMed:

• Consent is not a condition of purchase.
• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any text message.
• You may request assistance by replying HELP or contacting us at info@zzmed.com.

SMS consent is collected separately and is not required to receive services.

No mobile opt-in information, SMS consent, or phone numbers collected for SMS communications will be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may send transactional and informational messages that are necessary to provide requested services, coordinate appointments, communicate with healthcare providers, respond to inquiries, and support account-related activities.

8. Cookies and Advertising Technologies

We use cookies, pixels, and similar technologies to:

• Analyze traffic and behavior
• Personalize content and ads
• Retarget users across platforms

You can control cookie settings through your browser.

9. Do Not Track Signals

We do not currently respond to Do Not Track browser signals due to lack of a uniform standard.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information.

This includes secure systems, encryption where applicable, and HIPAA-compliant partners for medical data.

However, no system is completely secure.

11. Data Retention

We retain information:

• As necessary to provide services
• As required by legal and healthcare obligations
• To resolve disputes and enforce agreements

We may also retain and use de-identified or aggregated data for research, analytics, and business purposes.

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Opt out of certain data uses

We may need to verify your identity before processing requests.

To submit a request: info@zzmed.com

We may not be able to fulfill certain requests if doing so prevents us from providing services or complying with legal obligations.

13. Age Restrictions

This website and services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.

14. Third-Party Services Disclaimer

ZZMed is not responsible for the privacy practices of:

• Licensed medical providers
• Pharmacies
• Third-party platforms or integrations

Those entities operate under their own policies.

15. California Privacy Rights

California residents may request:

• Categories of data collected
• Access to personal information
• Deletion of personal data, subject to legal exceptions

Requests can be submitted to: info@zzmed.com

16. Electronic Communications Consent

By using this website, you acknowledge:

• Communications may occur electronically
• Absolute security cannot be guaranteed
• You accept risks of digital transmission

17. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of any updates.

18. Contact Information

ZZMed LLC
2618 San Miguel Drive #2081
Newport Beach, CA 92660
Email: info@zzmed.com

For assistance regarding SMS communications, reply HELP to any message or contact us at info@zzmed.com.

19. Consent

By using this website, you acknowledge that you have read and agree to this Privacy Policy.