IMPORTANT: PLEASE READ THESE TERMS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS. THESE TERMS INCLUDE A MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.

ZZMed LLC (“ZZMed,” “we,” “our,” or “us”) owns and operates the website located at zzmed.com (the “Site”) and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Services Overview, Availability, and Eligibility

Overview of Services

The Services may include:

• Providing access to health and wellness information
• Facilitating connections with licensed medical providers
• Enabling communication with healthcare professionals via telehealth
• Supporting intake, onboarding, and coordination of care

ZZMed is a technology platform and does not provide medical services directly.

Availability

Services are intended for users located in the United States. Availability may vary by state and provider licensure.

Eligibility

To use the Services, you represent that:

• You are at least 18 years of age
• You are located in a jurisdiction where the Services are offered
• You agree to comply with these Terms

Meeting eligibility requirements does not guarantee access to services or treatment.

2. Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications.

Services may include:

• Communication via video, phone, or messaging
• Transmission of medical information, images, or health records
• Remote assessment, treatment recommendations, and follow-up

You acknowledge:

• Telehealth has inherent limitations compared to in-person care
• Technical failures may occur
• Not all conditions are appropriate for telehealth

You consent to receive communications electronically and understand they may not be completely secure.

3. Not for Emergencies

THE SERVICES ARE NOT INTENDED FOR EMERGENCY OR URGENT MEDICAL NEEDS.

If you believe you are experiencing a medical emergency, call 911 immediately or seek in-person care.

4. Relationship with ZZMed

ZZMed does not provide medical advice, diagnosis, or treatment.

• Licensed providers operate independently or through partner medical groups
• Any provider-patient relationship is solely between you and the provider
• ZZMed is not responsible for clinical decisions or outcomes

Except for direct communications from licensed providers, information on the Site is not medical advice.

5. No Guarantee of Treatment or Results

You understand that:

• Not all users are eligible for treatment
• Prescriptions are issued at the sole discretion of licensed providers
• Results vary by individual
• No outcomes are guaranteed

Services may not be appropriate for all individuals or conditions.

6. Third-Party Providers and Services

ZZMed works with third parties, including:

• Medical providers
• Pharmacies
• Laboratories
• Technology vendors

ZZMed is not responsible for:

• Medical care or treatment decisions
• Prescription fulfillment or delays
• Medication effects or outcomes
• Errors or omissions by third parties

Your interactions with third parties are subject to their terms and policies.

7. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Follow provider instructions
• Use Services in compliance with applicable laws

You are responsible for all activity associated with your use of the Services.

8. Communications and Electronic Consent

By using the Services, you consent to receive communications electronically, including:

• Emails
• SMS messages (if opted in)
• Platform notifications

You acknowledge:

• Messages may not be encrypted
• Transmission over the internet is not fully secure
• You accept associated risks

You may opt out of marketing communications at any time.

9. User Content

By submitting content (excluding Protected Health Information where governed by law), you grant ZZMed a non-exclusive, royalty-free, transferable license to use such content for:

• Operating and improving Services
• Analytics and internal operations
• Marketing (where permitted by law)

You agree not to submit unlawful, misleading, or harmful content.

10. Intellectual Property

All content, design, and materials on the Site are owned by ZZMed or its licensors.

You may not:

• Copy, reproduce, or distribute content
• Reverse engineer or exploit the platform
• Use content for commercial purposes without permission

11. Restrictions on Use

You agree not to:

• Violate any laws or regulations
• Attempt unauthorized access to systems
• Interfere with platform functionality
• Use automated tools to scrape or access the Site
• Submit false or misleading information

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ZZMed DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY

We do not guarantee uninterrupted or error-free operation.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

ZZMed shall not be liable for:

• Medical outcomes or personal injury
• Indirect, incidental, or consequential damages
• Loss of data, revenue, or profits

Total liability shall not exceed the greater of:

• $100, or
• Amount paid (if any) in the prior 12 months

14. Indemnification

You agree to indemnify and hold harmless ZZMed and its affiliates from any claims arising out of:

• Your use of the Services
• Your violation of these Terms
• Your interactions with providers or third parties

15. Payments and Financial Responsibility

ZZMed does not process payments through this Site.

Any payments for services are handled by third-party providers or platforms.

You are responsible for all costs associated with services received.

Refunds, if any, are determined by the applicable provider and handled on a case-by-case basis.

16. Service Availability and Modifications

We may:

• Modify or discontinue Services at any time
• Restrict access without notice
• Update features or functionality

We are not liable for service interruptions or changes.

17. Termination

We may suspend or terminate your access to the Services at any time for any reason.

18. Governing Law

These Terms are governed by the laws of the State of California.

19. Dispute Resolution and Arbitration

YOU AGREE THAT ALL DISPUTES SHALL BE RESOLVED THROUGH BINDING ARBITRATION.

You agree to:

• Waive the right to a jury trial
• Waive participation in class actions

Arbitration shall be conducted on an individual basis in California.

20. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

21. Contact Information

ZZMed LLC
2618 San Miguel Drive #2081
Newport Beach, CA 92660
Email: info@zzmed.com

22. Entire Agreement

These Terms constitute the entire agreement regarding your use of the Services.